Ovatu Wins 2025 Global Recognition Award for Customer Service Excellence

Ovatu Honoured with a 2025 Global Recognition Award for Outstanding Service

This award celebrates our ongoing commitment to combining world-class support with the warmth and care of a local business, something we’re incredibly proud of.

Ovatu ranked at the very top across all categories

The Global Recognition Awards use the Rasch model, a rigorous evaluation process that measures performance across key areas such as community impact, service reach, sustainability, and real-world results.

Ovatu ranked at the very top across all these categories, highlighting our dedication to helping our customers feel supported every step of the way.

Putting People First

In an industry that often relies on chatbots and automated replies, we’ve taken a different path. At Ovatu, we believe technology should enhance human connection, not replace it.

Our average first-response time is under two hours (often much faster for urgent requests), and every message is answered by a real person who genuinely cares.

Our support team knows our customers by name, not ticket number.

Whether it’s helping a new salon owner set up their first online booking system or guiding an established spa through data migration, we take the time to understand what each business needs, and tailor our support accordingly.

Listening, Adapting, Improving

Customer feedback is at the heart of everything we do. When someone shares an idea or a challenge, we act on it.

Many of Ovatu’s most-loved features started with customer suggestions, like our easy-to-use digital forms, which went from idea to launch in under two months.

It’s all part of our promise to listen, improve, and keep evolving alongside the people who use Ovatu every day.

Global Reach, Local Care

Ovatu now supports salons and spas across multiple continents, but no matter where our customers are, they always receive the same warm, personal service.

With satisfaction ratings above 95%, we’re proud that so many customers see us not just as software, but as a partner in their success.

A Standard for Service

As Alex Sterling from the Global Recognition Awards shared:

“Ovatu shows how technology companies can grow globally without losing the human touch. Their success proves that great service is about care, speed, and genuine commitment to customers.”

For us, this award isn’t just recognition, it’s a reminder of why we do what we do: helping businesses around the world thrive with the care, connection, and support they deserve.