Availability not showing for online bookings can be caused by one or a combination of the following:
1. Your Employees not being rostered on correctly
At least 1 Employee who is enabled for the Services selected in the booking must be rostered on to show availability. See How do I set/modify the Normal Hours Roster? and How do I modify specific dates on the Roster? to view the hours that have been set for your Employees
2. Your Employees not being enabled for online bookings
At least 1 Employee enabled for the Services selected in the booking must be enabled for online bookings. Click Manage > Employees > List to view your Employee List
Employees enabled for online bookings will be marked with a green Online tag:
To enable an Employee for online bookings, click on the Edit button (pencil icon) for that Employee and in the Edit Employee window select the Allow Internet checkbox.
3. Your Employees already being booked out with Reservations or Breaks
4. The Service attempting to be booked being disabled for online bookings
If the Service is not enabled for online booking it will not show online. Click Manage > Services > List to view your Services List.
Services enabled for online booking will be marked with a green Online tag
To enable a Service for online bookings, click on the Edit button (pencil icon) for that Service and in the Edit Service window select the Allow Internet checkbox.
5. A Service attempting to be booked having a linked resource that's not available
Any Resources linked to Services attempting to be booked must be available for availability to show
Check your Bookings page to view Resource availability for the duration of the Reservation attempting to be booked
Also see How do I link a Resource / Resource Type to a Service? for information on how to add a Resource to and remove a Resource from a Service
6. The booking time is within the Booking Threshold
The Booking Threshold is the amount of hours before availability is offered. If the time attempting to be booked is within the Booking Threshold setting in your account no availability will show.
The Booking Threshold can be set via the Booking Threshold field in the Online Booking Preferences section of the Online Booking > Settings page. See How do I customise my Online Booking settings? for more information
7. The booking time is outside the Booking Future Limit
The Booking Future Limit determines how far into the future availability is offered. If the time attempting to be booked is outside the Booking Future Limit no availability will show. The Booking Future Limit can be set or edited via the Booking Future Limit field in the Online Booking Preferences section of the Online Booking > Settings page. See How do I customise my Online Booking settings? for more information
If the above doesn't resolve the issue, please contact our Customer Success Team via email at firstname.lastname@example.org and let us know which Service, Employee and time you're attempting to book for.
Ready to take the next step in scaling your business?
Here’s a 60 Day FREE Trial. No Credit Card. Just Business Growth Made Simple.
Still have questions? Chat to one of our friendly Customer Success experts.
They’re available around the clock and will answer any questions you have. Click here to chat.
Ready to bring your business online with Ovatu?
Sign up to try Ovatu FREE for 30 days! No credit card required. No commitment necessary.