How do I customise rebooking and review reminders for a Service?
This section explains how to edit the Service settings to:
- Activate Rebooking Reminders (Next Reservation Reminders) for this Service - this is a reminder for your Customer after their appointment, reminding them to rebook
- Customise Review Reminders for this Service - this is the reminder for your Customer after the appointment, asking them to leave a Review. These are activated via a global setting (How do I enable Reservation reminders?), but can be customised slightly for each Service, see below:
To enable Next Reservation Reminders, or Customise Rebooking Reminders for a Service, choose Manage > Services > List
Click the Edit icon against the Service name
Click on the Reminders tab
Complete the required fields:
Field | |
Description | |
Next Reservation Reminder Enabled | |
Select this checkbox to enable rebooking reminders for this Service | |
Please note: If a future reservation is already booked for this Service, the rebooking reminder will not be sent | |
Next Reservation Reminder Days | |
Enter the amount of days after the Service that you wish the rebooking reminder to be sent | |
Review Reminder Mode | |
Review reminders must first be enabled on the Notifications > RemindersPage (see How do I enable Reservation reminders?)Select from the following: |
- None – no review reminders are sent for this Service
- Every Reservation – a review reminder is sent after every reservation for this Service
- Once – a review reminder is sent only once for this Service i.e. it will not be sent for subsequent reservations for this Service |
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