Getting Started: Can I get help with my account?

We are always happy to offer assistance with your Ovatu account, and have a wide range of resources at your disposal, including Help GuidesVideo Tutorials as well as our Customer Success Team.


HELP GUIDES

Browse our comprehensive selection of Help Guides, which hopefully have answers to every Ovatu question under the sun! 

From the Android app, you can access the Guides by tapping on User Manual in the menu




VIDEO TUTORIALS

Our Video Tutorials provide video explanations and guidance for a range of topics. From the Android app you can access the Videos by tapping Menu > User Manual >  HELP  >  Tutorials


CONTACT OUR CUSTOMER SUCCESS TEAM

If you haven't found an answer to your query, we are very happy to help! Just get in touch with our Customer Success team by emailing hello@ovatu.com or by phone during business hours (Mon-Fri 9am-5:30pm):

  •  in London on 020 3808 3014 
  •  in Sydney on 02 8311 3049.


Via the Android app Manage screen, tap Email us, select an email service provider, and compose your message. Your email will be sent directly to our Customer Success Team:

Please ensure you provide the below information so that we can assist you promptly:

  • A clear explanation of the query/issue
  • Any relevant, specific information, such as Customer/Employee/Service names or Reservation times/dates 
  • Screen shots which will assist in identifying the query/issue

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Still have questions? Chat to one of our friendly Customer Success experts.

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