To Refund a Payment, open the Sale (see How do I edit a Sale?)
In the re-opened the Sale, scroll down to the PAYMENTS section
Tap on the red icon to the left of the Payment method, then tap the red Refund button
From the Refund Payment box, tap on Refund
PLEASE NOTE: Tapping on Delete will delete the payment fully, this is not the same as a Refund
Once a Payment has been refunded, it will appear in the PAYMENTS section with the tag Refund
The Refund is always attributed to the original payment method
REFUNDING THIRD PARTY PAYMENTS VIA iOS
|PayPal (online)||Important: When you refund an online PayPal payment, this is simply a record of the Refund. To action the actual transferal of monies to the Customer via the original payment method, please log into your PayPal account and process the Refund there|
|Is is possible to refund online Stripe payments via the iOS App.|
If the 'Refund transaction with Stripe' checkbox is selected, Stripe will will automatically process the transaction for you.
|If the 'Refund transaction with PayPal Here' checkbox is selected, PayPal Here will automatically process the transaction for you.|
|iZettle refunds via iOS require the card to be tapped on the iZettle card reader.|
|If the 'Refund transaction with Square' checkbox is selected, Square will automatically process the transaction for you.|
|If the 'Refund transaction with Sum Up' checkbox is selected, Sum Up will automatically process the transaction for you.|
Ready to take the next step in scaling your business?
Here’s a 60 Day FREE Trial. No Credit Card. Just Business Growth Made Simple.
Still have questions? Chat to one of our friendly Customer Success experts.
They’re available around the clock and will answer any questions you have. Click here to chat.
Ready to bring your business online with Ovatu?
Sign up to try Ovatu FREE for 30 days! No credit card required. No commitment necessary.