Passes: How does a Customer pay with a Pass?

In order to pay for a Service with a Pass, the Customer must have a Pass assigned to them in their file (see How do I sell a Pass?)

When a Reservation is created for a Service for which the Customer has a valid Pass, the Pass use/s will automatically be deducted from the Pass

Depending on the Pass Settings this will happen either;

  • upon booking
  • upon check-in

PLEASE NOTE: setting the default pass-use behaviour (i.e. whether a "use" is taken when the reservation is created, or when the Customer checks in) can only be done via the Web or iOS apps, see the relevant tab of How do I create a Pass Type? for more information

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