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How do I Refund a Payment?

To Refund a Payment, open the Sale (see How do I edit a Sale?)

Refunds can be carried out in the Payments section of the Sale (see How do I add a Payment to a Sale?)

how-do-i-refund-a-payment

To Refund a Payment, click on the how-do-i-refund-a-payment  next to the Payment

how-do-i-refund-a-payment

Enter in the Amount you wish to Refund

Click Refund

*Please note:*Clicking Delete will delete the payment fully, this is not the same as a Refund

how-do-i-refund-a-payment

Once a Payment had been Refunded, it will appear in the Payments section with the tag Refund

The Refund is always attributed to the original payment method

Click on Save how-do-i-refund-a-payment  at the top of the sale page to save your changes

REFUNDING THIRD PARTY PAYMENTS VIA WEB

PayPal (online)Important: When you refund an online PayPal payment, this is simply a record of the Refund. To action the actual transferal of monies to the Customer via the original payment method, please log into your PayPal account and process the Refund there
Stripe(online)If the 'Refund transaction with Stripe' checkbox is selected, Stripe will will automatically process the transaction for you. 
PayPal Here(card reader)It's possible to refund PayPal Here card reader payments via the Web App.If the 'Refund transaction with PayPal Here' checkbox is selected, PayPal Here will automatically process the transaction for you. 
iZettle(card reader)iZettle refunds needs to be processed via the Ovatu iOS App, using the iZettle card reader.
Square(card reader)It's possible to refund Square card reader payments via the Web App.If the 'Refund transaction with Square' checkbox is selected, Square will automatically process the transaction for you. 
Sum Up(card reader)It's possible to refund Sum Up card reader payments via the Web App.If the 'Refund transaction with Sum Up' checkbox is selected, Sum Up will automatically process the transaction for you. 

Refunds are noted in the Payments Report as an additional transaction and the amount listed in brackets. The refunded amount(s) are deducted from the totals

To Refund a Payment, open the Sale (see How do I edit a Sale?)

In the re-opened the Sale, scroll down to the PAYMENTS section

Tap on the red icon to the left of the Payment method, then tap the red Refund button 

From the Refund Payment box, tap on Refund

how-do-i-refund-a-paymentPLEASE NOTE: Tapping on Delete will delete the payment fully, this is not the same as a Refund

Once a Payment has been refunded, it will appear in the PAYMENTS section with the tag Refund

The Refund is always attributed to the original payment method

how-do-i-refund-a-payment

REFUNDING THIRD PARTY PAYMENTS VIA iOS

PayPal (online)Important: When you refund an online PayPal payment, this is simply a record of the Refund. To action the actual transferal of monies to the Customer via the original payment method, please log into your PayPal account and process the Refund there
Stripe(online)Is is possible to refund online Stripe payments via the iOS App.If the 'Refund transaction with Stripe' checkbox is selected, Stripe will will automatically process the transaction for you. 
PayPal Here(card reader)If the 'Refund transaction with PayPal Here' checkbox is selected, PayPal Here will automatically process the transaction for you. 
iZettle(card reader)iZettle refunds via iOS require the card to be tapped on the iZettle card reader.
Square(card reader)If the 'Refund transaction with Square' checkbox is selected, Square will automatically process the transaction for you. 
Sum Up(card reader)If the 'Refund transaction with Sum Up' checkbox is selected, Sum Up will automatically process the transaction for you. 

To Refund a Payment, open the Sale (see How do I edit a Sale?)

In the re-opened the Sale, scroll down to the Payments section

Long tap on the payment method > Refund

how-do-i-refund-a-payment

PLEASE NOTE: Tapping on Delete will delete the payment fully, this is not the same as a Refund

It's possible to override the refund amount if you'd like to refund an amount different to what was paid

From the Refund Payment box, tap onREFUND

how-do-i-refund-a-payment

Once a Payment has been refunded, it will appear in the Payments section with the tag Refund

The Refund is always attributed to the original payment method

how-do-i-refund-a-payment

REFUNDING THIRD PARTY PAYMENTS VIA ANDROID

PayPal (online)Important: When you refund an online PayPal payment, this is simply a record of the Refund. To action the actual transferal of monies to the Customer via the original payment method, please log into your PayPal account and process the Refund there
Stripe(online)Is is possible to refund online Stripe payments via the Android App.
If the 'Refund transaction with Stripe' checkbox is selected, Stripe will will automatically process the transaction for you. 
PayPal Here(card reader)If the 'Refund transaction with PayPal Here' checkbox is selected, PayPal Here will automatically process the transaction for you. 
iZettle(card reader)iZettle refunds need to be processed via the Ovatu iOS App, using the iZettle card reader.
Square(card reader)If the 'Refund transaction with Square' checkbox is selected, Square will automatically process the transaction for you. 
Sum Up(card reader)If the 'Refund transaction with Sum Up' checkbox is selected, Sum Up will automatically process the transaction for you. 

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