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How do I override the settings of a specific Employee/Service combination?

To allow you lots of flexibility around appointment availability, pricing and timing, Ovatu allows you to override the default settings for specific Employee/Service combinations. This means that you can customise scenarios such as:

  • Some Employees can perform some Services but not others
  • Some Services are only available on certain days of the week
  • Service prices vary for different Employees
  • Service timings vary for different Employees
  • An Employee may be available to perform a certain service, but not online

Overriding the settings of a specific Employee/Service combination can be done from two places:

  1. Service Settings
  2. Employee Settings

1. SERVICE SETTINGS

Choose Manage > Services > List, click the Edit icon, click Employees tab

how-do-i-override-the-settings-of-a-specific-employeeservice-combination

2. EMPLOYEE SETTINGS

Choose Manage > Employees > List, click the Edit icon, click Services tab

how-do-i-override-the-settings-of-a-specific-employeeservice-combination

FieldDescription
EnabledSelect this checkbox for indicate if this Employee is available to perform this Service
Limit DaysTo limit which days of the week a specific Employee is available to perform a specific Service, click Limit Days and select the days on which this this Service, with this Employee can be performed.
PriceEnter a new Price, if you'd like to override the default Service price for a specific Employee
Duration / Processing Time / Finishing TimeEnter a new Duration / Processing Time / Finishing Time, to override the default Service timing for a specific Employee. See What is ‘Processing’ and ‘Finishing’ time?
OnlineUse this checkbox to override Online Booking options for this Employee/Service combination
*ie Jenny Jones performs Massages
Jenny Jones is bookable online
Massages are bookable online. But here, we can deselect the checkbox to make Massages with Jenny Jones NOT bookable online*

Click Save

*Please note:*Any changes made here affect the Employee/Service only. The default values for each Service and Employee remain as per default settings.

To remove an override, delete the override amount in the field and save the change. The default amount will then apply.

For information of setting which Employee can perform which Services, see: How do I set which Employees can perform which Services?

Overriding the settings of a specific Employee/Service combination, allows you to change the Priceor Duration of a Service, just for a specific Employee

To do this, from the Manage Screen, tap Employees then tap on the Employees name

Locate the relevant Service by scrolling down the right hand side of the screen, here you can override:

how-do-i-override-the-settings-of-a-specific-employeeservice-combination TapSave

*PLEASE NOTE:*Any changes made here affect this Employee only. The default values for each Service remain as per default settings.

To remove an override, delete the override amount in the field and save the change. The default amount will then apply.

Overriding the settings of a specific Employee/Service combination can be done by tapping on Manage in the Menu and then on Employees, locating the Employee from the list, and tapping directly on his/her name

Tap EDIT or tap the pencil icon

Scroll up and down the list of Services, sliding the Can Perform button to the right to enable, or back to the left to disable:

how-do-i-override-the-settings-of-a-specific-employeeservice-combination

From here you can also override the price of the Service for this Employee

Tap SAVE

PLEASE NOTE

To remove an override, delete the override amount in the field and save the change. The default amount will then apply.


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