« Sales

How do I Refund a Payment?

To Refund a Payment, open the Sale (see How do I edit a Sale?)


In the re-opened the Sale, scroll down to the PAYMENTS section


Tap on the red icon to the left of the Payment method, then tap the red Refund button 

From the Refund Payment box, tap on Refund

PLEASE NOTE: Tapping on Delete will delete the payment fully, this is not the same as a Refund


Once a Payment has been refunded, it will appear in the PAYMENTS section with the tag Refund

The Refund is always attributed to the original payment method


REFUNDING THIRD PARTY PAYMENTS VIA iOS

PayPal (online)Important: When you refund an online PayPal payment, this is simply a record of the Refund. To action the actual transferal of monies to the Customer via the original payment method, please log into your PayPal account and process the Refund there
Stripe
(online)
Is is possible to refund online Stripe payments via the iOS App.
If the 'Refund transaction with Stripe' checkbox is selected, Stripe will will automatically process the transaction for you. 
PayPal Here
(card reader)
If the 'Refund transaction with PayPal Here' checkbox is selected, PayPal Here will automatically process the transaction for you. 
iZettle
(card reader)
iZettle refunds via iOS require the card to be tapped on the iZettle card reader.
Square
(card reader)
If the 'Refund transaction with Square' checkbox is selected, Square will automatically process the transaction for you. 
Sum Up
(card reader)
If the 'Refund transaction with Sum Up' checkbox is selected, Sum Up will automatically process the transaction for you.