---
title: "Award-winning customer support, free on every plan | Ovatu"
description: "Phone, email and live chat with real people who know Ovatu, in your time zone. No tiers, no bots, no priority upsell."
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> Index of every page on this site: [llms.txt](https://ovatu.com/llms.txt)
**Award-winning support**
# **A real person.**
**Every time.**
**And it costs you nothing.**
Phone, email and live chat with people who actually know the software, in your time zone, included in every plan. No tiers, no priority upsell, no bot pretending to be Sarah.
[**Start Free Trial **](https://ovatu.com/register)
[****Winner****2025 Global Recognition Award for Customer Service](https://globalrecognitionawards.org/winners/2025/ovatu-recognized-with-a-2025-global-recognition-award/)
****Customer Success****Online now
Hi! I’m switching from another booking platform and need help with my export.
No problem. Which platform are you on? We’ll do our best to help you get your data out.
Wait, is this a bot?
Nope, I’m Shauna. Real person, real coffee.
**How to reach us**
## **Choose the channel that**
** suits the moment.**
### Live chat
The fastest way in. Chat opens from inside your account and from the website, and you are talking to a Customer Success specialist rather than a decision tree.
Hi, how can we help today?
Can someone show me how to set up deposits?
A person is typing…
### Email
Send screenshots, exports or a long list of questions. Every email lands with the same team that answers chat and phone.
To **hello@ovatu.com**
Hi team, our client export is attached. Could you take a look before our trial starts?
**clients-export.csv **
[**Email us **](mailto:hello@ovatu.com)
### Local numbers. Local time zones.
Prefer to talk it through? Call the number for your region and speak to someone who uses Ovatu every day.
- [**Sydney****--:--**local time in Australia**(02) 8311 3049**]()
- [**Auckland****--:--**local time in New Zealand**(09) 801 8180**]()
- [**London****--:--**local time in United Kingdom**020 3808 3014**]()
- [**San Francisco****--:--**local time in United States**(628) 500-7735**]()
> ***I’ve used Ovatu for 9.5 years now and it’s fantastic. Customer service is second to none. The ease of system design is brilliant even for technophobes like me.****Fay**Capterra*
### Help yourself
Step-by-step guides for every part of Ovatu, searchable any time of day.
Search help guides
- [**Importing your client list**](https://help.ovatu.com)
- [**Setting up online booking**](https://help.ovatu.com)
- [**Taking deposits**](https://help.ovatu.com)
- [**Adding staff and rosters**](https://help.ovatu.com)
[**Browse the Help Centre **](https://help.ovatu.com)
### Video tutorials
Short walk-throughs you can follow along with, from first login to month-end reports.
**Your first booking**
**Online booking setup**
**Taking payments**
**Month-end reports**
[**Watch on YouTube **](https://www.youtube.com/@ovatu6066)
**What the award was actually for **
## **Judged on four things. **Perfect scores on all four.
The Global Recognition Awards assess customer service through an evidence-based panel review, scored one to five by industry and academic judges.
[2025 winner
**Customer Service**](https://globalrecognitionawards.org/winners/2025/ovatu-recognized-with-a-2025-global-recognition-award/)
1. **01**### **Impact on community and industry**
What the support actually changes for the businesses using it.****5/5****
2. **02**### **Scale and reach**
Whether service quality holds up as the customer base grows across countries and time zones.****5/5****
3. **03**### **Sustainability**
Whether the support model is built to last, or propped up to win an award.****5/5****
4. **04**### **Measurable outcomes**
Evidence of results, not statements of intent.****5/5****
**Why we do it this way**
## **Most software companies treat support as a cost. **We treat it as the product.
It would be cheaper to put a bot in front of you. It would be more profitable to sell priority support as an add-on, or to answer only during one country’s business hours. Plenty of competitors do all three.
We do not, because the people using Ovatu are running a business with their hands full and a client in the chair. When something is wrong, you need a person who knows the system, not a queue position.
**Support as a cost**
- ~~A chatbot before a person~~
- ~~Priority support sold as an add-on~~
- ~~One country’s business hours~~
- ~~A ticket number and a queue position~~
**Support as the product **
- **A person who knows the system**
- **The same support on every plan**
- **Local numbers across your time zone**
- **Answered by the Customer Success team**
**The people who answer**
## **Small enough to know the product. **Experienced enough to solve the problem.
Ovatu is Australian owned and run by a small team. The support team is still small enough that the person helping you knows the product rather than a script about it.
- **Shauna**
- **Harriet**
- **Karlee**
- **Sarah**
- **Natasha**
- **Amy**
- **Sue**
- **Nancy**
- **Gareth**
- **Ben**
- **Richard**
- **Jarred**
- **Dave**
- **Ula**
[**Meet the whole team **](https://ovatu.com/about-us)
- **rating on Capterra**
- **4.8**
- **countries supported**
- **90+**
- **support cost, any plan**
- **US$0**
Customer testimonials
### **Real feedback. Real results. Watch our customer stories below. **
*"I am a huge advocate in working smarter and not harder… if we can have things like automation, scheduling, and appointment setting in our pocket, it's just gonna make life so much easier." *
**Holly Gould**
Hair by Holly Gould
*"I've had an increase in the frequency of bookings because the system's there 24/7. If I'm on holiday or unavailable, it just keeps rolling over. That wasn't possible before." *
**Bex**
The Zen Den
*"I liked that Ovatu could integrate into my website seamlessly, because with all the other systems out there, you have to go to a second site and I didn't want that." *
**Jennifer Turner**
Turn Beautiful
*"My no-shows are pretty much zero. The people that book in are committed. It's brought me clients that are regular, that are reliable. That's the biggest benefit for me." *
**Claire Howard**
Claire Howard Nail Design
*"If it's the middle of the night and my clients are up and they're thinking; 'Oh, I haven't booked this', they can still do it online, it's fantastic." *
**Anne Skelton**
Serenity Holistic Therapies
*"We used to just write names on paper and hope for the best — now we've got Ovatu and it's made everything so much smoother and more professional." *
**Anna**
Berry Yoga Shala
**Questions about support**
## **Before you need us, know how it works.**
**01**
### **Does support cost extra?**
No. Phone, email and live chat support are included on every plan, from your free trial onwards. There is no priority tier to upgrade to.
**02**
### **Can I actually get someone on the phone?**
Yes. We have local numbers in Australia, New Zealand, the UK and the US, answered by the Customer Success team.
**03**
### **Will I get a bot?**
No. Live chat connects you with a Customer Success specialist, not a decision tree.
**04**
### **What should I have ready when I get in touch?**
Your business name or account email, and a screenshot if something looks wrong. If you are switching, an export from your current software helps us get started.
**05**
### **Do you help with setup and data imports?**
Yes. Our data team imports your clients, history, services and pricing for free, and Customer Success can walk you and your team through setup.
**06**
### **What is the Global Recognition Award?**
The Global Recognition Awards assess organisations through an evidence-based panel review, scored by industry and academic judges. Ovatu won the 2025 award for Customer Service.
**Your next chapter starts here. **
## **Ready when**
you are.
[**Start Free Trial **](https://ovatu.com/register)
Try Ovatu free for 30 days.
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