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Ovatu

How do I enable and manage customer reviews?

To enable your customers to leave reviews, first enable Reviews:

Choose Online Booking > Tabs,scroll down to the Reviews section and select the Review Tab Enabled checkbox.

More information on this is available here: 

How do I Customise my Book.app Tabs? 

To manage customer reviews, choose Marketing > Customer Reviews

This page contain a list of all reviews left by your customers.

how-do-i-enable-and-manage-customer-reviews

Click the Actions button to:

  • Approve - this displays the review on your mini-site and review Widget. Reviews are listed in chronological order. Once a review is approved an 'Unapprove' option shows which removes the review from showing online
  • Feature - pins the review to the top of the list of reviews like a 'sticky' post and on your mini-site home page (when reviews are enabled in your mini-site). Great to show off those super awesome reviews! Once a review is featured an 'Undo Feature' option shows which removes the review from those locations, however the review is still approved and will show in its chronological order.
  • Reply - posts a reply to the review which displays on your mini-site and review Widget
  • Delete - remove the review fully

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To export all your customer review into a CSV file, click Export button in the top right how-do-i-enable-and-manage-customer-reviews

You're also able to set if the review reminder email is sent for every reservation for a customer, or just the first one. This is done on the Manage > Services > List page by clicking on the Edit button for the service and then on the Reminders tab. Then choose from the options in the Review Reminder Mode field. This help guide explains this further.

Reviews can be submitted by your customers;

  • by clicking on the Review this reservation button in the review reminder email
  • if they log into the customer section on your mini site, view the past booking and submit a review from that page
  • by you manually sending the review request email to the customer, which you can do by opening the booking and clicking on the Emailsbutton and selecting Send Review Request

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