Reminders & Notifications: How do I enable Reservation reminders?

To enable Reservation reminders, choose Notifications > Reminders


Complete the required fields:


FieldDescription
Reminders EnabledSelect this checkbox to enable Reservation reminders

This checkbox activates the Reservation reminder system, including email reminders. SMS reminders need to be enabled separately, see below.

The Reservation reminder email template can be customised in your email settings (see How do I customise my email settings?)
Reminders TimeUse the drop down menu to select how long prior to the Reservation, the reminder will be sent out
Reminders Confirmations EnabledSelect this checkbox to enable Customer Confirmations

If you enable Customer Confirmations, the following will happen:

Email Confirmations: The reminder email sent to the Customer will contain a customised link which the customer can click to confirm their reservation. If your customer clicks the Confirm Attending button, a Customer Confirmed tag will appear on the reservation tile.

SMS Confirmations: The system will scan SMS replies for the following responses: 'Yes' or 'Y. If a 'Yes' or 'Y' response is received, a Customer Confirmed tag will appear on the reservation tile. 

Any other SMS response will arrive in your alerts area, as well as email and push notifications according to your notification settings. 

If you have SMS confirmations enabled, please consider modifying your Reminder SMS Body (see below) to include text such as 'To confirm your appointment, please reply 'Yes'.
Reminders SMS enabledSelect this checkbox to enable SMS reminders

Please note: In order to enable SMS reminders, you must customise your SMS settings
Reminders SMS bodyIf required, you can modify the Reminder SMS text here
Placeholders are available to include
- Customer name: {{customer.displayName}}, {{customer.firstName}}, {{customer.lastName}}
- Reservation date: {{reservation.date}}
- Reservation time: {{reservation.startTime}}
- Services within the Reservation: {{reservation.services}}
- Name of your business: {{location.title}}

Please note: One SMS contains 160 characters. If your SMS body contains more than 160 characters, it will count as 2 or more SMSs

Emoji's are supported, so feel free to add some fun to your message. However please note that if you include one or more emoji's, the character limit per message is halved to 80.
Review Reminders EnabledSelect this checkbox to enable review reminders (via email)

It is possible to customise per service, how review reminders are sent (see How do I customise rebooking and review reminders for a Service?)

The review reminder email template can be customised in your email settings (see How do I customise my email settings?)
Review Reminders TimeUse the drop down menu to select how long after to the Reservation, the review reminder will be sent out
Birthday Message EnabledSelect this checkbox to enable Birthday messages (via email)

The Birthday message email template can be customised in your email settings (see How do I customise my email settings?)
Birthday Message TimeUse the drop down menu to select what time the Birthday message will be sent out

Please note that Rebooking Reminders (next Reservation reminders) are enabled per service, see How do I customise rebooking and review reminders for a Service?

Ready to take the next step in scaling your business?

Here’s a 30 Day FREE Trial. No Credit Card. Just Business Growth Made Simple.

Ready?

Still have questions? Chat to one of our friendly Customer Success experts.

They’re available around the clock and will answer any questions you have. Click here to chat.

... ...

Ready to bring your business online with Ovatu?

Sign up to try Ovatu FREE for 30 days! No credit card required. No commitment necessary.

or call 020 3808 3014