[{"data":1,"prerenderedAt":123},["ShallowReactive",2],{"update":3,"mdc-h5h96l-key":24},{"success":4,"data":5},true,{"author":6,"subject":9,"slug":10,"status":11,"date":12,"type":13,"typeLabel":14,"imageUrls":15,"body":20,"header":21,"likes":22},{"firstName":7,"avatarUrl":8},"Nancy","/static/neptune/images/team/nancy_transparent.png","Add Custom Instructions To Customer Passes","Add-Custom-Instructions-To-Customer-Passes","published",1773193016,1,"App Update",{"square":16,"small":17,"medium":18,"large":19},"https://s3.amazonaws.com/assets.shrthnd.com/news/item/176/images/main/square.jpg?ts=1774327093","https://s3.amazonaws.com/assets.shrthnd.com/news/item/176/images/main/small.jpg?ts=1774327093","https://s3.amazonaws.com/assets.shrthnd.com/news/item/176/images/main/medium.jpg?ts=1774327093","https://s3.amazonaws.com/assets.shrthnd.com/news/item/176/images/main/large.jpg?ts=1774327093","**What’s new?**\n\nYou can now add custom instructions to customer passes.\n\nThese instructions are included in the email customers receive after purchasing a pass.\n\n![](https://s3.amazonaws.com/assets.shrthnd.com/news/item/57c4bd871a3f4a298d519724804007e2/images/main/original?ts=1774323167)\n\n**Why we’ve added it:**\n\nSome customers need additional guidance on how to use their pass — especially when it’s purchased as a gift. This helps ensure a smoother experience and reduces confusion during booking.\n\n**Where to find it:**\n\nYou can add or edit instructions when creating or updating a pass.\n\nGo to *Manage → Passes*, then:\n\n1. Edit an existing pass or create a new one\n2. Add your instructions in the new instructions field\n3. Save your changes\n\nYour instructions will automatically be included in the customer’s pass email.","You can now add custom instructions to customer passes.",{"count":23},0,{"data":25,"body":26},{},{"type":27,"children":28},"root",[29,41,45,50,59,67,72,80,85,98,118],{"type":30,"tag":31,"props":32,"children":33},"element","p",{},[34],{"type":30,"tag":35,"props":36,"children":37},"strong",{},[38],{"type":39,"value":40},"text","What’s new?",{"type":30,"tag":31,"props":42,"children":43},{},[44],{"type":39,"value":21},{"type":30,"tag":31,"props":46,"children":47},{},[48],{"type":39,"value":49},"These instructions are included in the email customers receive after purchasing a pass.",{"type":30,"tag":31,"props":51,"children":52},{},[53],{"type":30,"tag":54,"props":55,"children":58},"img",{"alt":56,"src":57},"","https://s3.amazonaws.com/assets.shrthnd.com/news/item/57c4bd871a3f4a298d519724804007e2/images/main/original?ts=1774323167",[],{"type":30,"tag":31,"props":60,"children":61},{},[62],{"type":30,"tag":35,"props":63,"children":64},{},[65],{"type":39,"value":66},"Why we’ve added it:",{"type":30,"tag":31,"props":68,"children":69},{},[70],{"type":39,"value":71},"Some customers need additional guidance on how to use their pass — especially when it’s purchased as a gift. This helps ensure a smoother experience and reduces confusion during booking.",{"type":30,"tag":31,"props":73,"children":74},{},[75],{"type":30,"tag":35,"props":76,"children":77},{},[78],{"type":39,"value":79},"Where to find it:",{"type":30,"tag":31,"props":81,"children":82},{},[83],{"type":39,"value":84},"You can add or edit instructions when creating or updating a pass.",{"type":30,"tag":31,"props":86,"children":87},{},[88,90,96],{"type":39,"value":89},"Go to ",{"type":30,"tag":91,"props":92,"children":93},"em",{},[94],{"type":39,"value":95},"Manage → Passes",{"type":39,"value":97},", then:",{"type":30,"tag":99,"props":100,"children":101},"ol",{},[102,108,113],{"type":30,"tag":103,"props":104,"children":105},"li",{},[106],{"type":39,"value":107},"Edit an existing pass or create a new one",{"type":30,"tag":103,"props":109,"children":110},{},[111],{"type":39,"value":112},"Add your instructions in the new instructions field",{"type":30,"tag":103,"props":114,"children":115},{},[116],{"type":39,"value":117},"Save your changes",{"type":30,"tag":31,"props":119,"children":120},{},[121],{"type":39,"value":122},"Your instructions will automatically be included in the customer’s pass email.",1776825618173]