Got a question?
Here's an answer!

Use our range of help guides to learn everything you need to hit the ground running!

How do I reset a Customers' password?


A Customers' password can be reset from two places:

  1. From the Customer list
  2. From the Customer file

From the Customer list

To reset a Customers' password from the Customer list, choose Customers > List

Click the Reset Password icon against the Customers' name 

Complete the following fields:

FieldDescription
PasswordEnter the new password
ConfirmRe-enter the new password
Send EmailSelect this checkbox to send the Customer an email advising them that their password has been reset

Click Reset

From the Customer file

To reset a Customers' password from the Customer file, choose Customers > List

Click on the Customers' name

Click on the Actions button 

Click Reset Password

Complete the required fields

Click Reset