Got a question?
Here's an answer!

Use our range of help guides to learn everything you need to hit the ground running!

How do I send an SMS to one Customer?


To send an SMS to one Customer, locate your Customer in the Customer List

Tap on the Customers' name

Tap directly on the Mobile / Cell field

Tap Message / SMS (you can also Call from here)

Enter the body of the SMS and tap Send


When you send an SMS in the iOS app on an iPhone that SMS is sent from the phone's mobile plan. When it's received by the recipient the 'from' number is the mobile number of the phone it was sent from. As this SMS is not sent via Ovatu it is not noted in the Marketing > Sent SMSs page in the web browser version of Ovatu and does not cost SMS credits.

When you send an SMS in the iOS app on iPad that SMS is sent FaceTime when sending to another iOS device. When it's received by the recipient it's received 'from' the Apple account used on that iPad. As this SMS is not sent via Ovatu it is not noted in the Marketing > Sent SMSs page in the web browser version of Ovatu and does not cost SMS credits.