« Marketing

How do I enable and manage customer reviews?

To enable your customers to leave reviews, first enable Reviews:

Choose Online Booking > Profile, scroll down to the Reviews section and select the Review Tab Enabled checkbox.

More information on this is available here: How do I customise my Online Booking profile?

To manage customer reviews, choose Marketing > Customer Reviews

This page contain a list of all reviews left by your customers.

Click the Actions button to:

  • Approve the review - this will display the review on your mini-site or review widget (an approved review can also be 'unapproved')
  • Reply - post a reply to the review which will display on your mini-site or review widget
  • Delete - remove the review fully

To export all your customer review into a CSV file, click Export button in the top right