To enable your customers to leave reviews, first enable Reviews:
Choose Online Booking > Profile, scroll down to the Reviews section and select the Review Tab Enabled checkbox.
More information on this is available here: How do I customise my Online Booking profile?
To manage customer reviews, choose Marketing > Customer Reviews
This page contain a list of all reviews left by your customers.
Click the Actions button to:
- Approve - this displays the review on your mini-site and review Widget. Reviews are listed in chronological order. Once a review is approved an 'Unapprove' option shows which removes the review from showing online
- Feature - pins the review to the top of the list of reviews like a 'sticky' post and on your mini-site home page (when reviews are enabled in your mini-site). Great to show off those super awesome reviews! Once a review is featured an 'Undo Feature' option shows which removes the review from those locations, however the review is still approved and will show in its chronological order.
- Reply - posts a reply to the review which displays on your mini-site and review Widget
- Delete - remove the review fully
To export all your customer review into a CSV file, click Export button in the top right
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