To enable your customers to leave reviews, first enable Reviews:
Choose Online Booking > Profile, scroll down to the Reviews section and select the Review Tab Enabled checkbox.
More information on this is available here: How do I customise my Online Booking profile?
To manage customer reviews, choose Marketing > Customer Reviews
This page contain a list of all reviews left by your customers.
Click the Actions button to:
- Approve the review - this will display the review on your mini-site or review widget (an approved review can also be 'unapproved')
- Reply - post a reply to the review which will display on your mini-site or review widget
- Delete - remove the review fully
To export all your customer review into a CSV file, click Export button in the top right