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Use our range of help guides to learn everything you need to hit the ground running!

How do I enable and manage customer reviews?


To enable your customers to leave reviews, first enable Reviews:

Choose Online Booking > Tabs, scroll down to the Reviews section and select the Review Tab Enabled checkbox.

More information on this is available here: 

How do I Customise my Book.app Tabs? 

To manage customer reviews, choose Marketing > Customer Reviews

This page contain a list of all reviews left by your customers.


Click the Actions button to:

  • Approve - this displays the review on your mini-site and review Widget. Reviews are listed in chronological order. Once a review is approved an 'Unapprove' option shows which removes the review from showing online
  • Feature - pins the review to the top of the list of reviews like a 'sticky' post and on your mini-site home page (when reviews are enabled in your mini-site). Great to show off those super awesome reviews! Once a review is featured an 'Undo Feature' option shows which removes the review from those locations, however the review is still approved and will show in its chronological order.
  • Reply - posts a reply to the review which displays on your mini-site and review Widget
  • Delete - remove the review fully


To export all your customer review into a CSV file, click Export button in the top right