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How do I minimise gaps for online Bookings?


You can reduce unwanted gaps and manage times between appointments created online. These settings can be applied to all Employees and can also be customised for each Employee.


To customise these settings system wide (for all Employees) go to the Online Booking > Settings page and scroll to the Minimise Gaps! section:


FieldDescription
EnabledSelect this checkbox to turn the Minimise Gaps feature on for all Employees with the below settings
Show first available appointmentSelect this checkbox to show the first available time. This will either be the start of the day, or immediately after any bookings/breaks already set at the start of the day.
Show last available appointmentSelect this checkbox to show the last available time. This will be either the end of the day, or immediately before any bookings/breaks already set at the end of the day.
Show availability before and after appointments / breaksSelect this checkbox to show availability immediately before and after all existing breaks and bookings
Show availability leaving minimum gaps time (minutes)You can set a minimum gap time between bookings by entering the minimum number of minutes the gap should be before or after any existing break and appointment.
E.g. enter 60 to allow the smallest gap left before or after any appointment or break to be 60 minutes.

Please Note:
The above settings override this minimum gap time setting, so a gap will not show;
- after the first available time if ‘Show first available appointment’ is enabled
- before the last available time if ‘Show last available appointment’ is enabled
- before or after an existing booking or break if ‘Show availability before and after appointments / breaks’ is enabled

If you would like to force a gap for all bookings this can be done with the Buffer Time feature.
Show all availability for empty daySelect this checkbox to display all availability if the employee doesn't have any appointments on the selected date.
When selected, if the day is empty all available time slots will display. Once one appointment is created, further availability will display as per above settings.

Click Save once you've completed your selections.


To override the above system wide settings and apply customised settings for a specific Employee, go to the Manage > Employees > List page and click on the Edit button for the Employee. In the Edit Employee window select the Minimise Gaps tab. Select the Override system settings checkbox:


Once this option is selected, the Minimise Gaps options for this particular Employee will show.

These options are the same as the system wide settings (explained above), but any changes made here will override the system wide settings and apply to the selected Employee.

Click Save once you've completed your selections.