Live chat
The fastest way in. Chat opens from inside your account and from the website, and you are talking to a Customer Success specialist rather than a decision tree.
Award-winning support
A real person.
Every time.
And it costs you nothing.
Phone, email and live chat with people who actually know the software, in your time zone, included in every plan. No tiers, no priority upsell, no bot pretending to be Sarah.
Winner2025 Global Recognition Award for Customer ServiceHow to reach us
Choose the channel that
suits the moment.
Send screenshots, exports or a long list of questions. Every email lands with the same team that answers chat and phone.
Local numbers. Local time zones.
Prefer to talk it through? Call the number for your region and speak to someone who uses Ovatu every day.
Sydney
Auckland
London
San Francisco
I’ve used Ovatu for 9.5 years now and it’s fantastic. Customer service is second to none. The ease of system design is brilliant even for technophobes like me.
FayCapterra
Help yourself
Step-by-step guides for every part of Ovatu, searchable any time of day.
Video tutorials
Short walk-throughs you can follow along with, from first login to month-end reports.
What the award was actually for
Judged on four things. Perfect scores on all four.
The Global Recognition Awards assess customer service through an evidence-based panel review, scored one to five by industry and academic judges.
2025 winnerCustomer Service
- 01
Impact on community and industry
What the support actually changes for the businesses using it.
5/5 - 02
Scale and reach
Whether service quality holds up as the customer base grows across countries and time zones.
5/5 - 03
Sustainability
Whether the support model is built to last, or propped up to win an award.
5/5 - 04
Measurable outcomes
Evidence of results, not statements of intent.
5/5
Why we do it this way
Most software companies treat support as a cost. We treat it as the product.
It would be cheaper to put a bot in front of you. It would be more profitable to sell priority support as an add-on, or to answer only during one country’s business hours. Plenty of competitors do all three.
We do not, because the people using Ovatu are running a business with their hands full and a client in the chair. When something is wrong, you need a person who knows the system, not a queue position.
Support as a cost
- A chatbot before a person
- Priority support sold as an add-on
- One country’s business hours
- A ticket number and a queue position
Support as the product
- A person who knows the system
- The same support on every plan
- Local numbers across your time zone
- Answered by the Customer Success team
The people who answer
Small enough to know the product. Experienced enough to solve the problem.
Ovatu is Australian owned and run by a small team. The support team is still small enough that the person helping you knows the product rather than a script about it.
Shauna
Harriet
Karlee
Sarah
Natasha
Amy
Sue
Nancy
Gareth
Ben
Richard
Jarred
Dave
Ula
- rating on Capterra
- 4.8
- countries supported
- 90+
- support cost, any plan
- US$0
Customer testimonials
Real feedback. Real results. Watch our customer stories below.
"I am a huge advocate in working smarter and not harder… if we can have things like automation, scheduling, and appointment setting in our pocket, it's just gonna make life so much easier."
Holly Gould
Hair by Holly Gould
"I've had an increase in the frequency of bookings because the system's there 24/7. If I'm on holiday or unavailable, it just keeps rolling over. That wasn't possible before."
Bex
The Zen Den
"I liked that Ovatu could integrate into my website seamlessly, because with all the other systems out there, you have to go to a second site and I didn't want that."
Jennifer Turner
Turn Beautiful
"My no-shows are pretty much zero. The people that book in are committed. It's brought me clients that are regular, that are reliable. That's the biggest benefit for me."
Claire Howard
Claire Howard Nail Design
"If it's the middle of the night and my clients are up and they're thinking; 'Oh, I haven't booked this', they can still do it online, it's fantastic."
Anne Skelton
Serenity Holistic Therapies
"We used to just write names on paper and hope for the best — now we've got Ovatu and it's made everything so much smoother and more professional."
Anna
Berry Yoga Shala
Questions about support
Before you need us, know how it works.
01Does support cost extra?
No. Phone, email and live chat support are included on every plan, from your free trial onwards. There is no priority tier to upgrade to.
02Can I actually get someone on the phone?
Yes. We have local numbers in Australia, New Zealand, the UK and the US, answered by the Customer Success team.
03Will I get a bot?
No. Live chat connects you with a Customer Success specialist, not a decision tree.
04What should I have ready when I get in touch?
Your business name or account email, and a screenshot if something looks wrong. If you are switching, an export from your current software helps us get started.
05Do you help with setup and data imports?
Yes. Our data team imports your clients, history, services and pricing for free, and Customer Success can walk you and your team through setup.
06What is the Global Recognition Award?
The Global Recognition Awards assess organisations through an evidence-based panel review, scored by industry and academic judges. Ovatu won the 2025 award for Customer Service.