Updates

NEW Service Colours!! πŸ’›πŸ’šβ€οΈπŸ’œπŸ’™

App(s) Updated:

Web App, iOS & Android

Now available in the Apple App Store & Google Play Store


What does it do:

7 new colours are now available for selection when editing or creating a new service.


What you need to know:

Just edit your service settings as usual, and you will see additional colours available:


Why is this good:

More colours give you more flexibility to differentiate appointments on your Bookings screen. They look funky too 😊😊😊


What does it look like:


Email a Customer a Copy of Their Form

App(s) Updated:

Web App


What does it do:

Enables you to email a customer a copy of a form they've already completed.

 

What you need to know:

On the customer profile page, scroll down to view the customers completed forms. 

 

Why is this good:

If a customers form was lost to the internet back hole, or if they changed their mind and now want a copy of a form they've already completed, no problem, you can now email a copy to them. 


What does it look like:


Find out more:

How do I view, edit, delete, print or email and Customer's Forms?

Updating Customer Marketing Preferences

App(s) Updated:

Web App


What does it do:

The last of our privacy feature updates is the ability to send your customer/s a link, containing a URL which enables them to update their marketing preferences.

 

What you need to know:

  • This is done by sending an individual or mass email, and inserting a special link into the email body
  • The link takes your customer to an authenticated section of your mini-site, where they can update their marketing preferences
  • If you have Marketing Consent enabled, this link will allow your customer to give consent and then update their preference. If you do not have Marketing Consent enabled, this link will simply allow your customer to update their preference.


Why is this good:

New EU Privacy Legislation (GDPR) is coming into effect in May 2018. This feature will allow you to obtain Marketing Consent from existing customers, if required.


What does it look like:


Find out more:

How do I allow my customers to update their marketing preferences?

Re-opening a Locked Form

App(s) Updated:

Web App, iOS & Android 


What does it do:

This feature allows you to re-open a previously locked consultation form and edit it's contents.

 

What you need to know:

    • If a customer has completed a form with the 'Secure - locked after submission' setting, this form appears in the customer file with a Locked tag. 
    • Locked forms can be re-opened from the customer file, by clicking on the orange Re-open icon


    Why is this good:

    New EU Privacy Legislation (GDPR) is coming into effect in May 2018. This feature will enable you to comply with a customers request to keep the personal information you store on them, up to date.


    What does it look like:


    Find out more:

    How do I re-open a locked Form?

    Consent Checkbox within a Form

    App(s) Updated:

    Web App, iOS & Android 


    What does it do:

    The customer consent checkbox within a consultation form allows you to obtain consent from your customers when collecting data via a consultation form.

     

    What you need to know:

    When enabled, the consent checkbox with a consultation form is mandatory. This means that it will not be possible for the customer to submit the form if this checkbox is not selected.


    Why is this good:

    New EU Privacy Legislation (GDPR) is coming into effect in May 2018. This feature will help you to comply, if you are required obtain consent from your customers when collecting personal data via a consultation form, especially 'Special category' data such as medical information.


    What does it look like:


    Find out more:

    How do I create a new Form?

    Full Customer Deletion

    App(s) Updated:

    Web App


    What does it do:

    The Full Customer Deletion feature allows you to fully and permanently delete a customer file.

     

    What you need to know:

    This is a permanent and irreversible action. If full deletion is not required, the customer can be archived instead.

     

    Why is this good:

    New EU Privacy Legislation (GDPR) is coming into effect in May 2018. This feature will help you to comply with a customers request to have their personal information fully and permanently deleted.


    What does it look like:


    Find out more:

    How do I delete a customer?

    How to I restore and archived customer?

    Full Customer Export

    App(s) Updated:

    Web App


    What does it do:

    The Full Customer Export feature allows you to generate a full export of all data that you have on file for a particular customer. 

     

    What you need to know:

    The export comes to you via email (the email address of your Ovatu account), as a zip file, and contains data in various formats. The data includes: customer profile, sales, forms, custom fields, notes, photos, passes and gift cards.

     

    Why is this good:

    New EU Privacy Legislation (GDPR) is coming into effect in May 2018. This feature will help you to comply with a customers request to obtain a copy of all the data that has been collected about them.


    What does it look like:


     


    Find out more:

    How do I export a Customer file?

    Customer Consent Checkboxes

    App(s) Updated:

    Web App (iOS & Android coming very soon)


    What does it do:

    The customer consent checkboxes have been implemented in order to allow you the flexibility to comply with privacy regulations in your region. They allow you to obtain separate consent for data collection and for marketing.

     

    What you need to know:

    • When enabled, these checkboxes will appear when a Customer creates an account via your mini-site, website widget or if an account is created for a Customer internally.
    • The Privacy Consent when enabled is Mandatory. This means that it will not be possible to create an account for a Customer, if this checkbox is not selected.
    • The Marketing Consent is optional. This means that if a Customer has this checkbox de-selected, an account can still be created, but this Customer will be unsubscribed from all marketing emails and SMS
    • These settings can be accessed via Account > Privacy


    Why is this good:

    New EU Privacy Legislation (GDPR) is coming into effect in May 2018. This feature will enable you to obtain consent from your customers regarding data collection and marketing, if required.


    What does it look like:




    Find out more:

    How can I require Customer consent for data privacy and marketing?

    How can Ovatu help my business comply with the GDPR?

    In order to enable our customers to fully comply with the requirements of the GDPR, coming into effect on the 25th of May 2018, Ovatu is implementing a number of specifically targeted features:


    Articles 7, 8 & 9 - Consent   

    1. An explicit checkbox (unselected by default) will be presented to customers signing up via the online booking system (Mini-site, widgets and Ovatu You) 
    2. Customisable text field will enable you to modify the content of the checkbox and instruct your customers on your personal data collection use and policies. 
    3. A second checkbox allowing your customers to opt-in to marketing materials sent by your business.
    4. An explicit checkbox (unselected by default) with fully customisable text presented when a customer completes a form. This can be modified and different for each form type.


    Article 15 – Access & Article 20 – Data Portability 

    1. A full customer file export function which includes customer profile, sales, forms, custom fields, notes, photos, passes and gift cards 
    2. This file can be requested from the customer profile page and you will be alerted when it is ready. You can then download and email this file directly to your customer. Please note that your customers are able to request a copy of the notes fields.


    Articles 16 – Rectification 

    1. The customer file is currently already fully editable 
    2. The option to unseal a locked form (which will then be marked as unlocked with no ability to re-lock)


    Articles 17 - Erasure 

    1. A full customer deletion function. Please note that deleting a customer will permanently delete their file from Ovatu servers. There will also be an 'Archive Customer' option, where full deletion is not required.

    Customer Time Mode

    App(s) Updated:

    Web App


    What does it do:

    The Customer Time Mode field is in the Service tab when you edit a Service. This field allows you to select which times (Duration, Processing & Finishing) are displayed to the Customer online.

     

    What you need to know:

    • Hidden times are not included in the Service information in the mini site, so clients aren’t misled by incorrect service times showing online.
    • Hidden times are still booked as part of the Service and still show on the bookings page.
    • Hidden times aren’t available to be booked online

     

    Why is this good:

    This has been a very popular feature request and provides additional flexibility for those customers who need to prepare rooms/resources, clean up after a treatment, get from one mobile booking to the next etc.


    What does it look like:


    Find out more:

    What is 'Processing' and 'Finishing' Time?

    Pass Payment Tags

    App(s) Updated:

    Web app

     

    What does it do:

    When a reservation is paid for with a pass, the β€˜Paid’ tag on the reservation on the Bookings page, has been replaced with a β€˜Pass’ tag.

     

    What you need to know:

    • this will be released in the iOS app soon

     

    Why is this good:

    Now our customers will be able to tell if a booking has been paid for with a Pass use with a quick look at the Bookings page


     What does it look like:

    Emoji's in SMS

    App(s) Updated:

    Web app

     

    What does it do:

    Emojis are now fully supported in all incoming (replies) and outgoing SMS messages, including marketing and reminder SMSs. πŸ˜Š

     

    What you need to know:

    • Previously when a customer responded with an emoji, the SMS was received blank (empty) and outgoing SMSs did not support emojis
    • Emojis can be added using a computer by copying and pasting from another source, such as an emoji website. If you search online you’ll find these sites immediately
    • Emojis can also be added using the web app on a device that has emojis built into the keyboard – like mobile phones and tablets
    • Please note, special characters such as emoji's unfortunately reduce your SMS character limit from 160 to 80

     

    Why is this good:

    Emojis are becoming more and more popular and are a great way to insert some fun into your messages πŸΎπŸŽ†πŸ’ƒπŸ»


    What does it look like:

    😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍

    Duplicating Services & Products

    App(s) Updated:

    Web app

     

    What does it do:

    Clicking on the Duplicate icon on the Services or Products List pages, adds a duplicate of the Product or Service to the bottom of the category list and appends 'copy' to the name.

     

    What you need to know:

    • All of the data in the Service/Product tab is copied to the duplicate
    • The data from the other tabs is not duplicated

     

    Why is this good:

    Saves time when adding multiples of similar Services & Products


    What does it look like:


    Find out more:

    How do I duplicate a Service?

    How do I duplicate a Product?

    Cost Column in Sales Reports

    App(s) Updated:

    Web app

     

    What does it do:

    The Sales report now includes a β€˜Cost’ column. This column provides the total cost of the Services provided for the filter criteria chosen.

     

    What you need to know:

    • This is the β€˜Cost Price’ for each service, as added to the Service by the customer, multiplied by the number of services provided
    • This is not intended to replace a dedicated accounting system

     

    Why is this good:

    This along with the other data provided, offers a quick guide as to the profitability of each service


    What does it look like: